Your Perfect Assignment is Just a Click Away

Starting at $8.00 per Page

100% Original, Plagiarism Free, Customized to Your instructions!


Training, Development, And Evaluation

Training, Development, And Evaluation

Review Case Incident – Playing Video Games to Learn (Chapter 7). Conduct scholarly research to answer the assigned questions. Formulate a 2-3-page response in an APA (7th ed.) formatted report.


Case IncIdent PlayIng VIdeo Games to Learn

Davis Controls Ltd., based in Oakville, Ontario, is an instrument and control company that was founded in 1933. Several years ago, the company introduced a training program to its sales force that involves playing a video game. The game consists of real-world, simulated sales call scenarios. The goal of the game is to secure a meeting with an avatar who represents a virtual client. Davis Controls introduced the game to its sales staff with a one-day class, but the

training takes place online on their own time. Sales reps are expected to complete three missions every two weeks. They can take time out during their day or play online from home after hours.

The game is structured around six basic principles: business skills, influencing,

negotiation, change technology, assertiveness, and presentation. Sales reps also learn about different customer styles, such as the “finisher” or “adapter.” The scenarios change with every mission but the core strategies are the same. Players are presented with a series of choices as they move along, with each one eliciting a different reaction from the avatar. The player’s performance depends on how well he/she learned strategies earlier in the game. The scenarios become increasingly difficult and more complex at each level. Trainees receive feedback at the end of every round. With 120 story-based missions, each taking from 20 to 30 minutes to play, it could take up to one year to finish all of the levels.


1. Describe the design factors that are used in the video game training program. How do these design factors contribute to trainee learning?

2. What are the advantages of the video game training program for employees and the organization? What are the disadvantages?

3. How effective do you think the video game training program will be for trainees? Be specific about what you think the game might or might not be effective for in terms of various outcomes (e.g., learning, sales performance).

Source: Based on Harder, D. (2012, February 13). Gaming on the job. Canadian HR Reporter, pp. 16, 17. Reprinted by permission of Canadian HR Reporter.  Copyright Thomson Reuters Canada Ltd., (2012), Toronto, Ontario, 1-800-387-5164. Web:

"Place your order now for a similar assignment and have exceptional work written by our team of experts, guaranteeing you A results."

Order Solution Now

Our Service Charter

1. Professional & Expert Writers: Eminence Papers only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed of papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Eminence Papers are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Eminence Papers are known for the timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit in all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Eminence Papers, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.