Your Perfect Assignment is Just a Click Away

Starting at $8.00 per Page

100% Original, Plagiarism Free, Customized to Your instructions!


Tom’s Auto Service Case Study

Tom’s Auto Service Case Study

Please read “Tom’s Auto Service Case Study” on page 102-103 and assist the VP of Operations to answer the following questions (instead of the questions in your textbook) : (20 points)

a. Define and draw the customer benefit package.

b. What is the highest and lowest competitive priority for TAS? How do they try to differentiate themselves from the competition (identify 3 key service design features)?

c. Identify at least five key processes that TAS stores use and that need to be standardized across all 32 stores.

d. Based on the survey, what are two strengths of TAS stores and two areas where you see room for improvement?

e. What are your final three specific recommendations to the CEO? Do you see any opportunities using more technology? (6 points)


A lot of times in your career you have to present results to management or a committee instead of submitting (or in addition to) a formal document. I would like to use this case study to give you a chance to practice this. The ability to create a well structured and polished presentation is an additional skill that will contribute to your future success.

Therefore the case will be done in Power Point and the template is below the case description. This is a “very raw” structure with a framework, please be creative regarding the design (e.g. under “Design” in Power Point there are various options) and remember some basic rules for a good Power Point presentation:

> if text, then bullet point style, no paragraphs or series of sentences

> make sure the font size is big enough for a presentation

> sentences mainly in form of statements in just one line

> every statement has to be short, focused and precise

> add some images/graphs etc. to make it appealing

> fine tune it graphically at the end (consistency of fonts, font sizes, alignments, etc.)

> Template attached.

The case has to be submitted in Power Point, please use this opportunity to practice. Remember, you have a lot less space than in Word (you have max. 5 slides, no more like provided in the template), so you have to focus in your answers on the essence and create strong and short statements.

"Place your order now for a similar assignment and have exceptional work written by our team of experts, guaranteeing you A results."

Order Solution Now

Our Service Charter

1. Professional & Expert Writers: Eminence Papers only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed of papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Eminence Papers are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Eminence Papers are known for the timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit in all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Eminence Papers, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.